Contact Us
User experience strategy is our strength

Usability Testing

Identify interaction flaws early

De-risk your design by identifying weaknesses in usability. Pinpoint areas for design improvement and optimization. Uncover areas for innovation.

We identify expectations so you can exceed them
We're passionate about creating intentional user experiences

Leadership Team

Meet our founder and senior partners.

We can help your business bloom and grow!

We Create

Do you need to increase uptake?
Engage users?
Work more efficiently?

We create innovative products and services
for your customers, users and clients.

What we do for you

We create remarkable experiences

From web portals and mobile apps, to enterprise software and service design - digital or physical, we deliver to the most critical challenges: making experiences useful, usable, and enjoyable.

Global UX Design &
CX Research Reach

Work with us from anywhere

With offices located in London, Cambridge, UK and Toronto, Ottawa, Canada our firm's collaborative UX design culture enables us to add greater value to your initiatives.


Great products and services experiences meet real human needs. That's why we rely on introducing key stakeholders throughout every stage of the experience design process for your hardware, software, service, mobile application or portal.

Design that connects the experience and the brand

Our UX & SD Work

View how we’ve created Intentional Experiences.

Contact us to create an end-to-end user experience
We design from real user input, not our assumptions
We work between business, UX design and technology
We identify expectations so you can exceed them
We work between business, UX design and technology

Who We Are

User Experience & Service Design Experts

Akendi brings together strategy, research, design and testing expertise all under one roof to help you enhance user and service experiences across multiple experience points.

Videos & Talks

From UX fundamentals
to deep insights into the customer experience, learn from our multi-disciplinary team.

UX Blog

Read Akendi’s weekly blog: UX Reflections.

We design from real user input, not our assumptions
Contact us to create an end-to-end user experience
Check out our Insights to see what makes us tick

How We Do It

Experience Thinking™ sets us apart

To make a great idea a success in the hands of users, customers and clients, we elevate your product development process by involving users as meaningful contributors early in the user experience design cycle.

February 6-17 London


UX certification

Certified in User Experience Design, Usability Testing & User Research.

Register now!


We help take the guesswork out of the design process by validating user experience designs through research and testing with real users. This ensures you have a clear picture before any ideas reach the build stage.

Our Clients

From start-up ventures to Fortune 500 companies, we have created success across a wide range of industries.

Capturing content, functionality & requirements is key

Our Industry Expertise

Our UX expertise is deep and diverse

Akendi has extensive industry specific UX expertise in SaaS, Mobile, Finance, Customer Portals & Intranets, Government, Non-for-Profit and more.

UX Training & Certification

We offer training plus certification in user experience design and research.

Feb 24 2016

Panel discussion

Travel Technology Conference

Leo Poll will outline what it takes to test your site to perfection.


Our whitepapers share useful and practical insights into customer and user experience creation.

We can help build the UX Strategy you need
Contact us today!