Finance, Insurance & Banking
Financial, insurance and banking institutions seek to improve efficiencies both internally as well as in their interactions with customers. Improving the usability and user experience of internal applications, customer facing products and online services provides a distinct competitive advantage.
Akendi has worked with several large financial institutions to ensure that customers have successful experiences with transactions, products and services, including rich internet applications for mobile devices.
User Experience Design for the Financial Sector
We balance users’ goals with business drivers and we help to:
- Reduce the number of steps required to complete a mobile or online transaction
- Ensure mobile and online services are simple, smart and don’t result in phone calls to the call center
- Transition from legacy mainframe and other systems to web based front-end and self serve applications
- Introduce efficiencies in internal applications, hardware products and service
- Tackle user interface issues with software applications as well as hardware products like cards, ATM and other financial devices.
Experience & Usability Design Services
Specific services that Akendi provides as part of its Financial, Insurance and Banking experience design services include:
- Mobile User Experience
- Desktop GUI
- Interaction design
- Intranet & Web Portal design
- Information Architecture
- Usability Reviews
- User Research
- Customer Personas
- Usability Testing
- 10 day CXS Certification Program
Let's Talk!
Reach us at contact@akendi.com or 01223 853907 for questions and more information about how we help optimize your user experience design, customer experiences, digital product design or wayfinding design.
