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Mobile Usability Testing

Make usability testing a priority.

Does your mobile app or website do what it’s supposed to do? Are users happy? Can they perform their tasks? By systematically measuring how users actually interact with your mobile device or application, Akendi helps to diagnose weaknesses in usability and pinpoint priority areas for UX design improvements and innovations. Avoid costly mistakes down the road. Make usability testing a priority.

TEST FOR SUCCESS

Know exactly what needs to be done to resolve user experience issues before release to the public. Our feedback-based, iterative UI design approach enables rapid adjustments based on customer and end-user feedback.

DE-RISK YOUR INVESTMENT

Usability testing takes the guesswork out of the creation process. Testing answers the questions: is it easy to navigate? Is it task-oriented? Is it usable? We help de-risk your investment by validating the design before it’s released to your target audience.

where to start

After consultation with you to understand your testing objectives, we develop a usability test plan and testing protocol.

We recruit end users, arrange test facilities, coordinate test sessions and record both quantitative and qualitative metrics and behavioural observations.

TIMING
The typical duration for mobile usability testing is 3-5 weeks.

how we do it

We typically conduct structured one-on-one sessions with users and observe them as they attempt to complete tasks using the mobile product on relevant mobile devices (iPhone, BlackBerry, Android, etc.).

We record their interactions, keystrokes and clicks while gathering qualitative feedback. We also perform remote usability testing sessions to reach a wider range of audiences.

what you get

We provide a comprehensive report that includes analysis of test data, and identifies the root causes of each usability issue and provides prioritized design recommendations for usability improvements.

Ensuring improved usability of your mobile application or website provides many advantages. Your organisation will benefit from increased user efficiencies and productivity, reduced costs and improved sales by optimizing the mobile user experience.

Early usability testing ensures there are no detours on the road to mobile success.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

Process Icon
Process Icon
Process Icon
Process Icon
Process Icon
Process Icon
  • Innovation
    Innovation explores big ideas and boils them down to enable exciting outcomes.

    - Opportunity Scouting
    - Experience Immersion
    - Concept Incubation
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - Product Strategy
    - Customer Needs
    - User Needs
  • Research
    Gain the insight you need to design it right the first time.

    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    More than aesthetics, design also looks at interaction, and use.

    - Information Architecture
    - Wireframes & Interaction Design
    - Graphic Design
  • Testing
    Testing provides the real feedback you need to make impactful changes.

    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS
Leo Poll
President Akendi UK

Start the journey to better experiences! Our experience thinking approach is just the beginning.
How can we help you?

Leo Poll
President Akendi UK
contact@akendi.co.uk

Our UX & SD Work

View how we’ve created Intentional Experiences.

Mobile Usability Testing

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What our clients are saying

“Great week! I look forward to trying out the methods when I get back to work”

Participant,
UX Research Training, UK Jan '14

Events

Feb/Mar, 2018
UX Training & Certification in London, register now!

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testingexpertise all under one roof.

Our XT Process

Our Culture

Snacktime!

Our Friday lunch and lots of snacks fuel all our hard work and creativity.

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT Process

Our Culture

"Remarkable product and service experiences meet real human needs."

Snacktime!

Our Friday lunch and lots of snacks fuel all our hardwork and creativity.