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User Experience Testing

Identify priority areas for UX design improvements and innovations.

We conduct user experience testing to measure how users actually interact with your SaaS or software application to diagnose weaknesses in the user experience and identify priority areas for UX design improvements and innovations. User Experience testing validates that your users can perform the tasks they need to do quickly and easily, so any issues that arise can be resolved early in the design process.

ENABLE RAPID UX ADJUSTMENTS

Integrate user experience testing into the development process early and often, so you know exactly what needs to be done before launch. Our iterative UX design approach enables rapid adjustments based on user feedback.

VALIDATE & DE-RISK DESIGN

User Experience testing takes the guesswork out of the creation process. Testing answers the questions: can you find what you are looking for, is it easy to navigate? A joy to use? We help de-risk your investment by validating design before ideas are finalized for development.

Where to start

After consultation with you to understand your user experience research objectives, we develop a user experience test plan and testing protocol that research will follow. We recruit end users, arrange test facilities, coordinate test sessions and record both quantitative and qualitative metrics and behavioural observations.

TIMING
The typical duration of user experience testing is 3-4 weeks.

How we do it

Methods we typically use include:

  • Structured one-on-one sessions with users
  • Observing users as they attempt to complete tasks
  • Recording users’ interactions, keystrokes
  • Collect clicks, gaze & qualitative feedback
  • Remote User Experience Test sessions
  • User Experience Testing of hardware devices and mobile apps

What you get

We provide a comprehensive report that includes analysis of test data, which identifies the root causes of user experience issues and prioritized UX design recommendations for experience improvements.

There are many benefits to improved user experiences.

Clients can enjoy increased efficiencies, reduced costs, increased productivity, improved sales and a sustainable competitive advantage.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

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Process Icon
Process Icon
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Process Icon
Process Icon
  • Innovation
    Innovation explores big ideas and boils them down to enable exciting outcomes.

    - Opportunity Scouting
    - Experience Immersion
    - Concept Incubation
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - Product Strategy
    - Customer Needs
    - User Needs
  • Research
    Gain the insight you need to design it right the first time.

    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    More than aesthetics, design also looks at interaction, and use.

    - Information Architecture
    - Wireframes & Interaction Design
    - Graphic Design
  • Testing
    Testing provides the real feedback you need to make impactful changes.

    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS
Leo Poll
President Akendi UK

Start the journey to better experiences! Our experience thinking approach is just the beginning.
How can we help you?

Leo Poll
President Akendi UK
contact@akendi.co.uk

Our UX & SD Work

View how we’ve created Intentional Experiences.

Behavioural Trends?

Watch the video
03:02

What our clients are saying

“Great week! I look forward to trying out the methods when I get back to work”

Participant,
UX Research Training, UK Jan '14

Events

Nov, 2017
UX Training & Certification in London, register now!

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testingexpertise all under one roof.

Our XT Process

Our Culture

Snacktime!

Our Friday lunch and lots of snacks fuel all our hard work and creativity.

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT Process

Our Culture

"Remarkable product and service experiences meet real human needs."

Snacktime!

Our Friday lunch and lots of snacks fuel all our hardwork and creativity.