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Expert Usability Review

Uncover ux design flaws earlier through heuristic evaluation.

A Usability Expert Review is a rigorous analysis and evaluation of your product or service to identify usability issues, prioritize findings and recommend actionable design improvements. Through a systematic process our industry experts evaluate how your offering performs against recognized usability principles (the heuristics) and industry best practices.

MAXIMIZE YOUR TIME & BUDGET

We recommend a Usability Expert Review for product updates or website improvements, especially when time or resources are critical factors. It’s the fastest and cheapest method to spot key usability issues and gain insights on how to fix them.

DON’T MISS A THING

Our experts highlight key design flaws and ensure that your site complies with industry best practices. We look at everything in the context of use - not just key user tasks.

Where to start

After consultation with you to understand your vision, mission and objectives, we start the Usability Expert Review by gaining an understanding of who your users are, what they are doing and where they are doing it. (Without this understanding, a usability review is simply one expert’s opinion of how your website should be improved).

TIMING
The typical duration of a Usability Expert Review is 2 weeks.

How we do it

One of our experts reviews the user experience and product/service usability through a systematic process of applying standard usability principles (heuristics) and industry Best Practices.

We follow a set of key user tasks to guide the assessment and make sure the main usage scenarios are covered.

What you get

Akendi’s deliverables include a comprehensive research report with key findings and prioritized recommendations for design improvements.

Our Usability Expert Review helps you spot design flaws, so you can make the appropriate changes that best meet your customer’s requirements and your organisation’s goals, ideally, before your product is launched.

Ultimately, this will result in increased user self-sufficiency, lower support costs, better conversion rates and lower drop out rates.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

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Process Icon
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Process Icon
Process Icon
  • Innovation
    Innovation explores big ideas and boils them down to enable exciting outcomes.

    - Opportunity Scouting
    - Experience Immersion
    - Concept Incubation
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - Product Strategy
    - Customer Needs
    - User Needs
  • Research
    Gain the insight you need to design it right the first time.

    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    More than aesthetics, design also looks at interaction, and use.

    - Information Architecture
    - Wireframes & Interaction Design
    - Graphic Design
  • Testing
    Testing provides the real feedback you need to make impactful changes.

    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS
Leo Poll
President Akendi UK

Start the journey to better experiences! Our experience thinking approach is just the beginning.
How can we help you?

Leo Poll
President Akendi UK
contact@akendi.co.uk

Our UX & SD Work

View how we’ve created Intentional Experiences.

Expert vs. User Based?

Watch the video
01:56

What our clients are saying

“This is the preliminary thinking and research that gives factual metrics to produce better design.”

Participant,
IA Research Training

Events

Nov, 2017
UX Training & Certification in London, register now!

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testingexpertise all under one roof.

Our XT Process

Our Culture

Snacktime!

Our Friday lunch and lots of snacks fuel all our hard work and creativity.

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT Process

Our Culture

"Remarkable product and service experiences meet real human needs."

Snacktime!

Our Friday lunch and lots of snacks fuel all our hardwork and creativity.