Contact Us

Finance & Banking UX

We help improve user experiences and interactions to build your competitive advantage.

We work with financial institutions to ensure that users have successful user experiences with finance applications, products and services.

Banner Icon

Financial institutions continually seek to improve efficiencies internally and with their interactions with customers. Improving the usability and user experience of internal applications, customer facing products and online services provides a distinct competitive advantage.

TRANSITION TO SELF-SERVE

Encouraging online customer self-service improves efficiencies that translate to the bottom line. With in depth experience in the domain of banking, financial institutions and insurance, we successfully balance users’ goals with business drivers to introduce efficiencies to hardware products and software services.

TRANSFORM WITH MOBILE

Differentiating with value added mobile features and services can give financial institutions a competitive edge. Our experience in rich internet applications for mobile applications and other financial software ensure optimal user experiences.

Financial User Experience Design Projects

We’ve worked in the financial services industry to balance users’ goals with business drivers to:

  • Design the first mobile banking app for the largest bank in Canada
  • Develop corporation wide user personas through in-depth user research in both Canada and the USA
  • Research and design the market leading loyality points website of a Canadian major bank
  • Test both mobile banking apps and mobile investment apps for major Canadian bank
  • Design workflows, visual assets and wireframes for case management application of major Credit card corporation

Explore

Web
Portal
Strategy

Create innovative web portal strategies that reflect organisations' goals, product values and corporate culture.

Web
Portal
Governance

Serve your customer service department well through good governance.

Web
Personas

Understand your customer’s goals, motivations, and behaviours through personas.

Web user
research

Uncover what your customers really need from your site.

Citizen
Experience Mapping

Gain actionable insights to improve the customer experience journey.

Focus
Groups

Obtain insights into customer beliefs, attitudes and perceptions.

Survey
Research

Leverage quantitative insights to drive business results.

Card
Sorting

Involve the user; organise your content so they find it easy to locate.

Information
Architecture

Create IA that’s meaningful & purposeful for better user experiences.

Interaction
Design

Ensure fast navigation & a seamless experience by designing for your user’s key tasks.

Mobile
UX Design

Optimize the mobile user experience.

Web
Accessibility

Ensure your content is accessible to all, regardless of ability.

Responsive
Design

Adapt your website for optimal viewing on multiple screens & devices.

Visual Web
Design

Deliver tangible brand and business benefits through great design.

Wayfinding

Ensure the patient journey pays off in more ways than one.

Web Usability
Review

Take advantage of a Usability Expert Review to guide website improvements.

Web Usability
Testing

Identify priority areas for design innovations and improvements.

Web
Development

Leverage our top-calibre design & development team.

Leo Poll
President Akendi UK

Start the journey to better experiences! Our experience thinking approach is just the beginning.
How can we help you?

Leo Poll
President Akendi UK
contact@akendi.co.uk

Our UX & SD Work

View how we’ve created Intentional Experiences.

Events

Sep, 2017 /
UX Training & Certification in London, register now!

What our clients are saying

“Great seminar on intentional UX design. Akendi really knows what they are talking about”

D. Walker,
Philips Research

What is Usability?

Watch the video
00:51

What we do

Whether digital or physical, we
answer the most critical questions
about your product:
Is it usable? Is it useful?
Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.

What we do

Whether digital or physical, we answer the most critical
questions about your product:
Is it usable? Is it useful? Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

Partners in your success
Successful design leverages the power of participatory user, client and customer research in a real-world context. The result is the creation of innovative products and services that people want, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.