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Government & Public Service UX

We help you plan, create and offer a better experience for citizens.

We help municipal, provincial and federal agencies increase self-service capabilities and improve citizen satisfaction.

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With an ever-increasing number of service offerings, citizen needs, and shrinking budgets, government bodies at all levels increasingly rely on the Internet to encourage self-service and to streamline previously paper-intensive processes.

OPTIMIZE THE USER EXPERIENCE

Akendi provides a range of government to citizen (G2C) consulting services to municipal, provincial and federal government organisations. We help to increase user self-service, improve satisfaction, and minimize usage errors by individuals interacting with service-oriented websites and kiosks.

STRENGTHEN G2C COMMUNICATION

To fully understand the G2C experience, we use our unique framework of the Citizen Experience Lifecycle. This framework effectively maps the citizen journey through all experience touch points from beginning to end.

Usability & Citizen Experience Design Projects

We have contributed our experience design expertise to these public-service projects:

  • Researched web personas and usage scenarios for government web sites to inform the redesign efforts
  • Engaged in user research and provided information architecture and strategy consulting for an optimized intranet in a provincial government agency
  • Visual design and CMS development (including open source)
  • Usability Training for staff

Explore

Web
Portal
Strategy

Create innovative web portal strategies that reflect organisations' goals, product values and corporate culture.

Web
Portal
Governance

Organise your information management team well through good governance.

Web
Personas

Understand your users' goals, motivations, and behaviours through personas.

Web user
research

Uncover what the general public really needs from your site.

Citizen
Experience Mapping

Gain actionable insights to improve the citizen experience journey.

Focus
Groups

Obtain insights into public opinion, attitudes and perceptions.

Survey
Research

Leverage quantitative insights to drive business results.

Card
Sorting

Involve the public; organise your content so they find it easy to locate.

Information
Architecture

Create IA that’s meaningful & purposeful for better user experiences.

Interaction
Design

Ensure fast navigation & a seamless experience by designing for your user’s key tasks.

Web
Accessibility

Ensure your content is accessible to all, regardless of ability.

Responsive
Design

Adapt your website for optimal viewing on multiple screens & devices.

Visual Web
Design

Deliver tangible brand and business benefits through great design.

Wayfinding

Ensure the citizen journey pays off in more ways than one.

Mobile
UX Design

Optimize the mobile user experience.

Web Usability
Review

Take advantage of a Usability Expert Review to guide website improvements.

Web Usability
Testing

Identify priority areas for design innovations and improvements.

Web
Development

Leverage our top-calibre design & development team.

Leo Poll
President Akendi UK

Start the journey to better experiences! Our experience thinking approach is just the beginning.
How can we help you?

Leo Poll
President Akendi UK
contact@akendi.co.uk

Our UX & SD Work

View how we’ve created Intentional Experiences.

Events

Sep, 2017 /
UX Training & Certification in London, register now!

What our clients are saying

“Great seminar on intentional UX design. Akendi really knows what they are talking about”

D. Walker,
Philips Research

What is Usability?

Watch the video
00:51

What we do

Whether digital or physical, we
answer the most critical questions
about your product:
Is it usable? Is it useful?
Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.

What we do

Whether digital or physical, we answer the most critical
questions about your product:
Is it usable? Is it useful? Is it engaging?

Industry Expertise

Our expertise in
UX is deep and pragmatic

Our Work

Partners in your success
Successful design leverages the power of participatory user, client and customer research in a real-world context. The result is the creation of innovative products and services that people want, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us from anywhere
We work with clients from around the world.