In 2015 Paxton Access embarked on a technology refresh to simplify functionality for one of its core products, with a view to launching a new product version that would not only deliver a better user experience but would also feature the company’s most recent smart building technology and security applications as standard.
Realising that many in-house designers had limited knowledge of UX design principles, a key factor to successfully designing user-centric applications, Paxton Access began looking for experienced UX consultancy who could train and support the engineering team.
Access systems do not only need to be secure but also easy to use. Achieving the right balance between security and ease-of-use is particularly challenging if the service consists of multiple devices that are used in different locations. The Paxton Access team at the time lacked the appropriate UX skills to optimise the UX for the new product range whilst retaining the good features of the current one.
Akendi was selected as the partner of choice because of its track-record in delivering in-house courses and UX consulting support services to engineering firms. As a first step, an in-house course was delivered that ensured that the team mastered the core principles of UX design. This established an important UX baseline and empowered the team to , independently, develop their skills further with our without the help of Akendi.
Secondly, Akendi carried out an extensive expert review of the existing system taking into account the different embedded devices/contexts and usage scenarios.
Finally, Akendi addressed some of the core UX issues identified and developed a set of low-fidelity wireframes to address these.
Upskilling the engineering team as well establising a UX baseline through a heuristic review resulted in a new system UI that a significant Improvement over the previous system without alienating existing users.