Akendi UX design agency and Service design company London UK

Simple

Delightful

made possible

Great experiences keep complexity behind the scenes, allowing all to interact without a second thought.

The most rewarding experiences come from deep understanding and crafting each and every detail.

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Paxton Access

UX design for access
systems that
just work

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St Mary's User Experience Design Improvement

St Mary's University

An optimal student
experience from
start to graduation

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From big picture to big success

The success of a product or service hinges on the state of the end-to-end experience. Our team approaches each challenge holistically to deliver experiences based on evidence based user research.

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Experts working in unison

UX Design Company, Service Design agency, Canada, UK

Our multi-disciplinary team of UX experts is passionate about helping organizations overcome complex challenges by understanding, adapting and reshaping the future of their product and service experiences.

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Selected Clients

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Our Clients

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Panel

What are the X-Perience Metrics?

Mar 2, 2021 / Akendi's Tara O'Doherty, Chief Experience Officer, will join in an MRIA panel to weigh the opportunities and challenges in CX, UX, CSAT and EX in theory and practice to broadly offer a better understanding of how the experience metrics work together to promote a more wholistic and directional diagnostic of customers with insights for every type of research project.

Using Ecosystem Diagrams For Insight and Understanding in Experience Design

By Scott Plewes

In order to redesign a product or service you need to understand the system context in which it is being used and the opportunities for changing the nature of people’s interactions with a product or...

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.

London, UK Cambridge, UK Toronto, CAN Ottawa, CAN

Akendi is an Experience Thinking innovation firm for user research and end to end experiences. We are the UX design agency, service design company consulting for organizations. We are in London, Cambridge, UK.