User/Customer Experience Research
With insights into how customers, users, members, and subscribers experience your brand, product, or service, you can attract, engage, and delight audiences.Deeply understand the experience people have as they discover, research, and review your offering.
Asking the right questions
Experience research depends on asking the right questions in the right ways. The answers we find from this research focuses attention on what really matters in the experience you create.
Service Research4 - 16 weeks
Gain insight into the service experience that people have with you through both qualitative and quantitative research.
Customer Research3 - 10 weeks
Become certain about what your customers experience, expect, and think – then apply this insight to create great customer experiences.
Focus Groups2 - 8 weeks
Learn about the emotions that drive a person’s decisions, and discover what’s needed to capture interest and increase engagement.
Listening to what people have to say about an experience is important – but it’s just as important to observe their actual behaviour. This observational research uncovers genuine needs and preferences.
Customer Journey Mapping3 - 10 weeks
Visually understand a customer’s journey and pathways as they interact with your brand and form impressions during the onboarding process.
Ethnographic Field Research2 - 8 weeks
Observe how an audience really experiences within the context of their environment.
Web Personas2 - 8 weeks
Virtually meet your website’s users, and keep them top-of-mind as you plan and design websites, intranets, and enterprise portals.
Clients we've helped with Experience Research
Telecom Italia GroupHealthcare
SiemensFinance & Insurance
Royal Bank of Scotland
Riyad BankGovernment & Public Service
Dwr Cymru Welsh Water
The Cabinet OfficeEducation
St. Mary's University
University of Leicester