User/Customer Experience Research
With insights into how customers, users, members, and subscribers experience your brand, product, or service, you can attract, engage, and delight audiences.Deeply understand the experience people have as they discover, research, and review your offering.
Asking the right questions
Experience research depends on asking the right questions in the right ways. The answers we find from this research focuses attention on what really matters in the experience you create.
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Service Research4 - 16 weeks
Gain insight into the service experience that people have with you through both qualitative and quantitative research.
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Customer Research3 - 10 weeks
Become certain about what your customers experience, expect, and think – then apply this insight to create great customer experiences.
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Focus Groups2 - 8 weeks
Learn about the emotions that drive a person’s decisions, and discover what’s needed to capture interest and increase engagement.
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Survey Research4 - 12 weeks
Gain measurable insight through quantitative data on the opinions, beliefs, and attitudes that affect an audience’s behaviours.
Questions answered
Listening to what people have to say about an experience is important – but it’s just as important to observe their actual behaviour. This observational research uncovers genuine needs and preferences.
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Customer Journey Mapping3 - 10 weeks
Visually understand a customer’s journey and pathways as they interact with your brand and form impressions during the onboarding process.
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Ethnographic Field Research2 - 8 weeks
Observe how an audience really experiences within the context of their environment.
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Web Personas2 - 8 weeks
Virtually meet your website’s users, and keep them top-of-mind as you plan and design websites, intranets, and enterprise portals.
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Card Sorting2 - 8 weeks
Structure the content in your intranet, website, or web portal based on the concrete perspectives and expectations of its users.
Clients we've helped with Experience Research
BT
EE
Gamma
Ooredoo
Saudi Telecom
Telecom Italia Group
HealthcareAstraZeneca
Careworks
GSK
MyMeds&Me
NHS
Roche
Siemens
Finance & InsuranceAviva
Lending Stream
Nester
nGage
Royal Bank of Scotland
Riyad Bank
Government & Public ServiceDwr Cymru Welsh Water
HMRC
NHS
The Cabinet Office
EducationMacMillan
Pearson College
St. Mary's University
University of Leicester
Intentional Experiences
Akendi is an Experience Thinking innovation firm for user
experiences. We are a UX design, CX design, and user research
consulting company. Based in London, Cambridge, United Kingdom
