Innovation & Strategy
Innovation and strategy go hand-in-hand to create delightful, differentiated experiences. Innovation unlocks the ideas; strategy ensures that the best ideas are chosen and optimized to deliver the best experiences.
Ensure that the best ideas are optimally designed for the intended customer, user, citizen, and member experience.
Competitive Landscape4 - 10 weeks
Understand how your brand, product, service, or content compares to others as a basis for innovation and differentiation.
Content Strategy6 - 12 weeks
Plan the right content and presentation for each audience’s needs, and ensure they’ll be able to find what they need, when they need it.
Customer Experience Strategy4 - 8 weeks
Define how people will experience your brand, product, service or content – and how to turn them into customers, clients, members, subscribers, and users.
Journey Mapping3 - 8 weeks
Understand and visualize the journeys and pathways that customers experience as they interact with your brand, product, service, or content.
UX Strategy2 - 6 weeks
Define what’s needed to create the UX experience that will differentiate your offering and delight its users as the same time.
Experience Ideation & Design
Turn the best ideas into concepts that show the potential you are looking for, early in the design process.
Content Audit2 - 6 weeks
Have your content reviewed to understand what’s there, who it’s for, who owns it, and where gaps, redundancies, and inconsistencies exist.
Service Blueprinting2 - 8 weeks
Outline every interaction a customer has with your organization as a foundation for delivering a consistent service experience.
Clients we've helped with Experience Strategy
Telecom Italia GroupHealthcare
SiemensFinance & Insurance
Royal Bank of Scotland
Riyad BankGovernment & Public Service
Dwr Cymru Welsh Water
The Cabinet OfficeEducation
St. Mary's University
University of Leicester