IntelliResponse wanted a new experience for their product, Voices, that would allow users to
translate their web questions into visualized themes. IntelliResponse wanted their clients to be able to drill down into content to offer insight into specific customer inquiry trends in a self service style without assistance from IntelliResponse support staff.
Working with Akendi has been a pleasure. They have a team of exceptional ux and design professionals who are passionate about what they do, and will drive to meet targets. I would recommend Akendi.
Vice President Product and Services Paul Smith
Akendi generated concepts, researched these concepts with end users and other stakeholders
to arrive at a solid concept design that was brought forward to the UX design phase. Akendi developed an attractive experience that uses bubbles of varying sizes to represent the frequency of terms and offers the ability to track and compare questions through various filtered views.
This approach provided a accessible visual representation of frequency and quantity as well as other valuable pieces of information.
The result is a user experience that is both fun and useful and that can be leveraged to show the value of the rich data provided by IntelliResponse’s virtual agent application.
Akendi is a human experience design firm, leveraging equal parts
experience research and creative design excellence. We provide
strategic insights and analysis about customer and user behaviour and
combine this knowledge with inspired design. The results enable
organizations to improve effectiveness, engage users and provide
remarkable customer experiences to their audiences.
Akendi is an Experience Thinking™
innovation firm in digital user experience. We are specialists
consulting for companies and organizations. Located in Toronto and
Ottawa, Canada as well as London and Cambridge, UK.