Better insights + better process = better outcomes
Enhancing the experience you deliver can make healthcare a platform for empowering patients and improving people’s lives.
The risks are high and resources are scarce.
Regulatory compliance, tight budgets and patient safety concerns can be overwhelming barriers to change. A good, proven process helps offset the risks — freeing you up to transform, streamline and deliver with maximum impact.
Be patient centred
Start with thorough and reliable insights to better understand the kind of experience your patients and stakeholders expect.
Trust good process
Rely on a proven approach that combines design and research for responsible, strategic and evidence-informed decisions.
Gain clear improvements
Create a roadmap for change that will allow you to make the greatest gains with the least disruption.
Healthcare is highly specialized and requires a lot of domain knowledge. Organizations need a partner with experience who can ramp up quickly.
President, Akendi UK
Assistive Technology Product Experience Research
Pharmacy Kiosk – User Research & Usability Testing
The Art of Asking Questions in Usability Testing
By Hamilton Hernandez
The first post in this series talked about the fundamentals of asking questions in UX research. This article describes how we ask questions during the most common Usability Testing studies. I will...
Ontario Medical Association
OMA Corporate Web UX Design
Canadian Breast Cancer Foundation
Annual Report Design
Projects for healthcareView projects
Healthcare clients we've helped
Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.