Be responsive and responsible
Citizens today expect fast, convenient, personalized service. Improve the experience you deliver — with full accountability.
The Challenge
Organizational complexity holds back service improvements
Bureaucratic structures, strict regulations and public accountability make it tough for governments and public service providers to improve the ways they support citizens and deliver services. But change is essential if you want to keep pace with people’s changing lives.
Our recommendations
See all citizens
Gain insight into what citizens want and need so you can provide a service experience that’s easy, efficient and tailored to them.
Recommendation 01
Our recommendations
Be purposeful
Connect with your organization’s purpose and create a roadmap for change that will help achieve your most important goals.
Recommendation 02
Our recommendations
Get things done
Rely on proven design processes to build momentum, implement effectively and strengthen your bonds with the citizens you serve.
Recommendation 03
Everything in government needs to centre on citizen experiences.
Tedde van Gelderen
President, Akendi
Government clients we've helped
Government clients
we’ve helped
Dwr Cymru - Welsh Water
Hackney Council
HRMC
NHS
The Cabinet Office
Show
me projects
Akendi has done
in…
Intentional Experiences
Akendi is an Experience Thinking innovation firm for user
experiences. We are a UX design, CX design, and user research
consulting company. Based in London, Cambridge, United Kingdom
