Staying in front takes agility and speed
In an intensely competitive field, everything comes down to your customers — and how fast you can respond to their evolving needs.
Differentiation is tough — and competition is tougher
When you’re constantly racing competitors to market and facing new entrants breaking in, you have to be as streamlined and nimble as possible to get there first — and keep your customers satisfied.
Gain user insight
Get a firm grasp on users’ evolving behaviours so you can meet their needs and keep them coming back for more.
Unify your ecosystem
Design products and services into a tight ecosystem for a seamless experience that considers the end-to-end lifecycle.
Reinforce your brand
Apply consistent, modern, instantly recognizable design to stay in your customers’ awareness and improve how your services are perceived.
Our design approach is always to reduce complexity so that it’s easier for your teams to work together and for customers to understand and engage with your services.
Tedde van Gelderen
Ontario Centres of Excellence
User Research & Web UX Design
User Reearch, Service Design & Usability Testing
Why Journey Mapping is Critical, And Where To Start
By Dan Iaboni
I’m no cartophile, but I love maps. Part of my graduate studies was spent exploring the history of maps, how they are created and how they are used. That’s why it’s exciting to see a recent spike in...
Cross-platform Messaging App Usability Testing
Rogers & Broadcast Accessibility Fund
Television Accessibility Journey Mapping
Projects for telecomView projects
Telecom clients we've helped
Telecom Italia Group
Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.