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Competitive Landscape Analysis

Innovate and differentiate based on the current experience landscape

Leaders lead! We’ll help you do that by uncovering your best opportunities to innovate and differentiate. Our competitive landscape analysis will show you how the experience you offer compares to others in your market space.

Akendi customer experience competitive landscape

Experiences planned

  • Our unique strengths that our customers care most about?
  • How does our customer experience measure up against others?
  • What can we do to increase customer engagement?

Ready for a free consultation?

+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • Quantitative information about the current competitive landscape.
  • New, current insights into the experience that your your competitors – and your own organization – offer to customers.
  • A detailed competitive landscape analysis and recommendations with high-impact visual summaries that are easy to communicate to all stakeholders and decision makers.
Akendi

How we do it

  • Consult with your stakeholders to understand the vision and business goals for the competitive landscape analysis.
  • Plan the best research approach and conduct the analysis.
  • Conduct complementary research where valuable, such as customer experience mapping, journey mapping, and customer research.
  • Analyze the data from the customer’s viewpoint, rank your performance against competitors, and show you where you can innovate.
Akendi customer experience competitive landscape Akendi customer experience competitive landscape Akendi customer experience competitive landscape

What you get

With our evidence-based, customer-focused approach to competitive landscape analysis, you’ll get:

With our evidence-based, customer-focused approach to competitive landscape analysis, you’ll get:

  • Quantitative information about the current competitive landscape.
  • New, current insights into the experience that your your competitors – and your own organization – offer to customers.
  • A detailed competitive landscape analysis and recommendations with high-impact visual summaries that are easy to communicate to all stakeholders and decision makers.

Almost ready?

Download and share this sheet with your team…

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Clients we've helped with experience strategy

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Clients we've helped with Experience Strategy

Telecom

BT

EE

Gamma

Ooredoo

Saudi Telecom

Telecom Italia Group

Healthcare

AstraZeneca

Careworks

GSK

MyMeds&Me

NHS

Roche

Siemens

Finance & Insurance

Aviva

Lending Stream

Nester

nGage

Royal Bank of Scotland

Riyad Bank

Government & Public Service

Dwr Cymru Welsh Water

HMRC

NHS

The Cabinet Office

Education

MacMillan

Pearson College

St. Mary's University

University of Leicester


Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process
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