HumanWare

BRILLIANT USER RESEARCH IMPROVES READING CONDITIONS FOR VISUALLY IMPAIRED

Intensive user research and testing makes HumanWare’s tablet one of the best reading devices on the market.

Project

UX Strategy & Innovation, User Research

Case study overview
Humanware assistive technology user experience research

The challenge

HumanWare develops top-of-the-line products to assist people living with blindness and low vision. Its commitment to new technology means consistently trying to improve traditional assisted-vision devices. HumanWare wanted to bring the magnifying glass into the 21st century by incorporating this function into a tablet device.

Humanware assistive technology user experience research Humanware assistive technology user experience researchers
Humanware assistive technology user experience research Humanware assistive technology user experience researchers

Our approach

Our experienced research team spent two days each with 15 people with low-vision using HumanWare’s Prodigi prototype. Participants were observed going through their daily routines with the portable device and were asked to provide feedback and suggest improvements.

We took note of how the device was used and, in our final report, made key design recommendations about its size and weight, the camera and its zoom functions, lighting and the mounting feature. The team also validated the perceived target personas to ensure HumanWare was reaching out to the right audience.

HumanWare’s Prodigi tablet makes it easier for people with low-vision to read small scripts wherever they go. The updated prototype incorporates a stand which makes it easier to use and includes an LED screen for low-light reading, and the pocket-sized Prodigi maximises their independence. HumanWare’s Prodigi devices solidify the company’s position as one of the leading product designers for the visually impaired.

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.