Customer Experience Customer Research
Customer Research
Use deeper insights to create better customer experiences.
To create a successful customer experience you need more than an understanding of the target audience. We’ll conduct customer research to give you certainty about how the products and services you deliver are truly being experienced.
experience insights
- Exactly what is the experience when engaging with us?
- What do our audiences really expect, want, and need from our products & services?
- How does the customer experience impact what we offer?
Ready for a free consultation?
+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- An engagingly designed report of the customer research, tailored to the specific situation, context, and customer audience. It will serve as a reference for all stakeholders to leverage across the organization.
- Clarity on what the customer experience is, and what it must become to achieve the vision and the goals.
- The specific and comprehensive information you need to create the right design solution.
How we do it
- Through interviews and workshops, we’ll collaborate with your key stakeholders to capture strategic objectives, existing insights about the customer experience.
- We’ll develop a customer research approach that blends qualitative and quantitative, techniques tailored to your industry.
- We’ll design the research protocol, recruit the subjects, and conduct the research. This may take place in the field, on-line, or in our facilities.
- The customer research findings that we present to you will be delivered in an engaging visual format that creates interest, excitement, and buy-in throughout your organization.
What you get
You’ll benefit from specific, and solution-oriented insights about the experience your products & services offer to customers. You’ll get:
You’ll benefit from specific, and solution-oriented insights about the experience your products & services offer to customers. You’ll get:
- An engagingly designed report of the customer research, tailored to the specific situation, context, and customer audience. It will serve as a reference for all stakeholders to leverage across the organization.
- Clarity on what the customer experience is, and what it must become to achieve the vision and the goals.
- The specific and comprehensive information you need to create the right design solution.
User
Service
Focus Group
Survey
Clients we've helped with Experience Research
BT
EE
Gamma
Ooredoo
Saudi Telecom
Telecom Italia Group
HealthcareAstraZeneca
Careworks
GSK
MyMeds&Me
NHS
Roche
Siemens
Finance & InsuranceAviva
Lending Stream
Nester
nGage
Royal Bank of Scotland
Riyad Bank
Government & Public ServiceDwr Cymru Welsh Water
HMRC
NHS
The Cabinet Office
EducationMacMillan
Pearson College
St. Mary's University
University of Leicester
Intentional Experiences
Akendi is an Experience Thinking innovation firm for user
experiences. We are a UX design, CX design, and user research
consulting company. Based in London, Cambridge, United Kingdom
