Service Design Service Research
Service Research
Improve the service experience through quantitative and qualitative research.
A customer’s service experience may encompass interactions with individuals, products, services, and channels across your organization. With comprehensive service research we’ll ensure that you have measurable and observable data on which to base decisions about service strategy and service design.
experience insights
- What are all the experience points that a person has in their interactions with us?
- How do all journeys connect to form the service experience?
- What can we do to improve a service experience?
Ready for a free consultation?
+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A visualization that captures the service research results and service journeys in an engaging form that can be easily understood and shared throughout your organization.
- A powerful combination of qualitative and quantitative data – as well as a blend of measured, analyzed, and observed research.
- Clarity about how to strategize and optimize the service experience you deliver
How we do it
- We start with conducting stakeholder interviews and collaborative workshops to first learn about the current service experience and the research insights your organization is looking for.
- We’ll develop a service research approach encompassing a range of qualitative and quantitative techniques best suited to your goals. This may include customer research, interviews, focus group research, survey research, ethnographic research, user research, and more.
- We will visualize the service research findings in an engaging format that creates immediate understanding and buy-in throughout your organization.
What you get
You’ll obtain specific insights into your specific services, products, brand, customers, and users. You’ll get:
You’ll obtain specific insights into your specific services, products, brand, customers, and users. You’ll get:
- A visualization that captures the service research results and service journeys in an engaging form that can be easily understood and shared throughout your organization.
- A powerful combination of qualitative and quantitative data – as well as a blend of measured, analyzed, and observed research.
- Clarity about how to strategize and optimize the service experience you deliver
Ethnographic
UX
Focus Group
Clients we've helped with Experience Research
BT
EE
Gamma
Ooredoo
Saudi Telecom
Telecom Italia Group
HealthcareAstraZeneca
Careworks
GSK
MyMeds&Me
NHS
Roche
Siemens
Finance & InsuranceAviva
Lending Stream
Nester
nGage
Royal Bank of Scotland
Riyad Bank
Government & Public ServiceDwr Cymru Welsh Water
HMRC
NHS
The Cabinet Office
EducationMacMillan
Pearson College
St. Mary's University
University of Leicester
Intentional Experiences
Akendi is an Experience Thinking innovation firm for user
experiences. We are a UX design, CX design, and user research
consulting company. Based in London, Cambridge, United Kingdom
