Customer Experience
Customer Experience
Attracting, engaging, and delighting customers at every turn is any organization’s most worthy pursuit. Understand, create, and manage the experience people have as they discover, research, and evaluate your offerings.
We help your customers experience:
- What they need, when they need it
- An engaging end-to-end journey
- A solid emotional connection to your brand, product, and service
Creating successful customer experiences requires a proven approach
Innovation
Generate the best ideas and be confident about which customer experience concepts have the potential to succeed in the marketplace.
Strategy
Customer Experience strategyPDF
Understand what audiences experience when they encounter your brand, product or service – and how to turn them into customers, members, subscribers, and users.
Gain clarity on how your experience compares to others so that you can effectively innovate and differentiate.
Deeply understand every interaction and impression that customers have with you during the onboarding phases.
Research
Keep customers top-of-mind throughout your organization with the research and design of customer personas.
Know with certainty what your customers experience, expect, and think – then use that knowledge to create great customer experiences.
Understand the drivers of customers’ engagement, and learn what it takes to capture their interest and keep them engaged.
Obtain quantitative data about the opinions, beliefs, and attitudes that are affecting your customers’ behaviours.
Design
Create exceptional customer experiences by involving customers in the design process.
Reinforce your brand with customer communications that are integrated to support your brand, mission, and vision.
Express an authentic corporate personality and capture your brand's essence in an emotionally engaging corporate identity.
Enrich purchase decisions with a packaging design that helps customers find, select, and enjoy your product.
Testing
Quantifiably discover which new ideas are worth the investment through customer experience concept testing.
Intentional Experiences
Akendi is the Experience Thinking innovation firm in customer experience research and design. We are the customer experience agency consulting for companies London, Cambridge, UK.
