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Usability Testing

Efficiently optimise your UX with confidence.

When a digital product is usable, it can increase sales, improve brand value, reduce customer attrition, and minimize support calls. We’ll work with your digital UX team to conduct usability testing that will provide confidence and direction throughout strategy, design and development.

We can test a wide variety of experiences including: websites, intranets, mobile apps, software, legacy systems and (medical) hardware devices.

Akendi usability testing

experiences validated

  • Is our product experience on the right track?
  • Is it easy for users to find information, use functionality, and complete tasks?
  • What are the priority areas for optimization and innovation?

Ready for a free consultation?


+44 (0)1223 853907 (UK)

contact@akendi.co.uk

What you get

  • A full analysis of the quantitative and qualitative usability test data
  • The root causes of each usability issue found
  • Practical, prioritized UX design recommendations for improvements
  • Identification of opportunities for innovation
Akendi

How we do it

  • Consult with your stakeholders and software UX team to understand who your users are and what they need to be to do with your product/service.
  • Develop the usability testing protocol and metrics, recruit participants, and conduct the tests sessions periodically throughout the design and development process.
  • Conduct a root cause analysis of the results using the user tasks and industry standard heuristics as guidance.
  • Report on the test results during an interactive workshop and define the best short and long term improvement actions.
  • Make design recommendations that are clear, actionable, and easy to communicate to others.
Akendi usability testing Akendi usability testing Akendi usability testing

What you get

You’ll receive a thorough yet engaging usability testing report. It will validate your digital product’s performance in the hands of users, and will include:

You’ll receive a thorough yet engaging usability testing report. It will validate your digital product’s performance in the hands of users, and will include:

  • A full analysis of the quantitative and qualitative usability test data
  • The root causes of each usability issue found
  • Practical, prioritized UX design recommendations for improvements
  • Identification of opportunities for innovation

Learn more?

Download and share with your team.

Explore more experience testing

Akendi intranet usability testingIntranet
Testing
Akendi web usability testingWeb
Testing
Akendi service experience testingService
Testing

Learn more?

Download and share with your team.


Clients we've helped with experience testing

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Clients we've helped with Experience Testing

Telecom

BT

EE

Gamma

Ooredoo

Saudi Telecom

Telecom Italia Group

Healthcare

AstraZeneca

Careworks

GSK

MyMeds&Me

NHS

Roche

Siemens

Government & Public Service

Dwr Cymru Welsh Water

HMRC

NHS

The Cabinet Office

Education

MacMillan

Pearson College

St. Mary's University

University of Leicester


Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.