Customer Experience Customer Communications
Customer Communications
Reinforce your brand and enhance customer loyalty with integrated customer communications.
Authenticity and consistency raise brands above the average. We love to work with companies and organizations to ensure their customer communications materials are integrated, supporting and reinforcing brand, mission, and vision.
Experiences defined
- Ensure that our brand promise is conveyed through all we do
- A visual approach will best reach our audiences and communicate our brand
- Our communications materials that captivates and influences customers
Ready for a free consultation?
+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- The opportunity to clearly articulate the brand promise, vision, and mission.
- Clarity on the customer’s experience with your brand and communications materials, within the context of the marketplace.
- An authentic creative expression of your brand no matter what the customer communications vehicle is.
- A strategic creative system to leverage when developing all future customer communications.
How we do it
- We begin with workshops involving senior stakeholders to define or crystalize the brand, vision, mission, and objectives.
- Together, we’ll ensure that there’s a clearly articulated platform for the brand’s voice, tone, look and feel.
- If required, we’ll conduct customer research to understand current perceptions of the brand, and a competitive review of the context of your brand identity within the marketplace.
- Review of several concepts for how the strategy can be uniquely and creatively expressed, whether it’s through a brochure, newsletter, direct mail, or other materials.
- We see the project through to final production and rollout.
What you get
Your stakeholders will appreciate our collaborative design process and the opportunity to understand the creative process. You’ll get:
Your stakeholders will appreciate our collaborative design process and the opportunity to understand the creative process. You’ll get:
- The opportunity to clearly articulate the brand promise, vision, and mission.
- Clarity on the customer’s experience with your brand and communications materials, within the context of the marketplace.
- An authentic creative expression of your brand no matter what the customer communications vehicle is.
- A strategic creative system to leverage when developing all future customer communications.
Annual
Brand
Info
Clients we've helped with Experience Design
BT
EE
Gamma
Ooredoo
Saudi Telecom
Telecom Italia Group
HealthcareAstraZeneca
Careworks
GSK
MyMeds&Me
NHS
Roche
Siemens
Finance & InsuranceAviva
Lending Stream
Nester
nGage
Royal Bank of Scotland
Riyad Bank
Government & Public ServiceDwr Cymru Welsh Water
HMRC
NHS
The Cabinet Office
EducationMacMillan
Pearson College
St. Mary's University
University of Leicester
Intentional Experiences
Akendi is an Experience Thinking innovation firm for user
experiences. We are a UX design, CX design, and user research
consulting company. Based in London, Cambridge, United Kingdom
