— Get in touch with us

Service Concept Design

Design new services and service delivery models that consumers desire.

Nearly every product offering today is affected by customers’ desire to consume it as a service. Likewise, customers increasingly want to purchase services on a subscription basis. Through service concept development, we’ll help you discover how to meet these expectations.

Akendi service concept design

experiences explored

  • What service experience opportunities are we seeing?
  • How can we provide an optimal service experience?
  • Which service experience concepts are the right ones for us?

How we do it Timing: 2 - 4 weeks

  • Conduct sessions with your stakeholders to understand your current offer model and your goals for service concept development.
  • Facilitate lively, interactive codesign sessions to surface and elaborate new service concepts.
  • Undertake customer research and service concept testing to validate the ideas with real customers.
  • Report on the feasibility of service experience concept(s), pinpointing the best ideas to invest in and what’s required to ensure they succeed.
Akendi service concept design Akendi service concept design Akendi service concept design

What you get

Stay focused on all aspects of the service concept experience. You’ll get:

  • An engaging visual report on the service concept development findings and an experience case for the winning ideas.
  • An understanding of what will be necessary to make your service concept succeed with customers.
  • Confidence about where to invest in new services or in reimagining existing services.

Almost ready?

Download and share this sheet with your team…

Explore more experience design

Akendi mobile concept ux designMobile Concept
Design
Akendi ux concept ideationUX Concept
Ideation
Akendi ui ux designUI UX
Design
Akendi intranet ux designIntranet
Design

Almost ready?

Download and share this sheet with your team…


Clients we've helped with experience innovation

View all clients


Clients we've helped with Experience Innovation

Telco

Expedia

Saudi Telecom

Baaz

Finance & Insurance

Coller Capital

Imperial College London


Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat