Service Design
Service Design
Orchestrating an excellent experience across every interaction someone has with your organization helps set your service apart. Understand, create, and manage all experiences to deliver consistency and fluidity of your value.
Service experiences that deliver:
- What your audience needs, when they need it
- An engaging end-to-end service journey
- Reasons to interact and build loyalty
Creating successful service experiences requires a proven approach
Innovation
Create concepts that meet your customers’ expectations and preferences about how they wish to interact with your service.
Strategy
Research
Rely on qualitative and quantitative research to improve the service experience you offer to customers.
See your service experience through the customer’s eyes to gain invaluable insight into your service design.
Keep your customers front-and-centre as you plan and design the service experience.
Design
Create connected experiences to deliver a complete end to end service experience to your audience.
Service Experience Blueprinting
Deliver a consistent, comprehensive service experience by blueprinting every interaction a customer has with your organization and staff.
Concretely test your service design with customers and users to de-risk your investment.
Capture attention, increase click-through, and improve comprehension by visually representing critical information.
Clients we've helped with Experience Design
BT
EE
Gamma
Ooredoo
Saudi Telecom
Telecom Italia Group
HealthcareAstraZeneca
Careworks
GSK
MyMeds&Me
NHS
Roche
Siemens
Finance & InsuranceAviva
Lending Stream
Nester
nGage
Royal Bank of Scotland
Riyad Bank
Government & Public ServiceDwr Cymru Welsh Water
HMRC
NHS
The Cabinet Office
EducationMacMillan
Pearson College
St. Mary's University
University of Leicester
Intentional Experiences
Akendi is an Experience Thinking innovation firm for user
experiences. We are a UX design, CX design, and user research
consulting company. Based in London, Cambridge, United Kingdom
