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Service Design

Orchestrating an excellent experience across every interaction someone has with your organization helps set your service apart. Understand, create, and manage all experiences to deliver consistency and fluidity of your value.

Akendi service experience design agency

Service experiences that deliver:

  • What your audience needs, when they need it
  • An engaging end-to-end service journey
  • Reasons to interact and build loyalty
With a responsive design that adjusts for easy viewing on any device, our new website is convenient and accessible.”
Bill Fisch York Region Chairman and CEO

Creating successful service experiences requires a proven approach

Innovation category

Innovation

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Service concept design

Create concepts that meet your customers’ expectations and preferences about how they wish to interact with your service.

Strategy category

Strategy

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Service strategy

Ensure that you know how to deliver high-quality interactions in all aspects of a customer’s experience with your organization.

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Journey Mapping

Deeply understand the journeys customers have with your service as the first step in optimizing the experience.

Research category

Research

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Service Research

Rely on qualitative and quantitative research to improve the service experience you offer to customers.

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Ethnographic Research

See your service experience through the customer’s eyes to gain invaluable insight into your service design.

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Service Personas

Keep your customers front-and-centre as you plan and design the service experience.

Design category

Design

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Service experience design

Create connected experiences to deliver a complete end to end service experience to your audience.

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Service Experience Blueprinting

Deliver a consistent, comprehensive service experience by blueprinting every interaction a customer has with your organization and staff.

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Service Prototyping

Concretely test your service design with customers and users to de-risk your investment.

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Infographics

Capture attention, increase click-through, and improve comprehension by visually representing critical information.

Testing category

Testing

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Service Concept Testing

Identify the winning service experience to offer your customers, based on quantitative and qualitative data.

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Service Experience Testing

Test with customers and be certain about the best service experience you can deliver, and focus your investments in high-value areas.


Clients we've helped with experience design

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Clients we've helped with Experience Design

Telecom

BT

EE

Gamma

Ooredoo

Saudi Telecom

Telecom Italia Group

Healthcare

AstraZeneca

Careworks

GSK

MyMeds&Me

NHS

Roche

Siemens

Finance & Insurance

Aviva

Lending Stream

Nester

nGage

Royal Bank of Scotland

Riyad Bank

Government & Public Service

Dwr Cymru Welsh Water

HMRC

NHS

The Cabinet Office

Education

MacMillan

Pearson College

St. Mary's University

University of Leicester


How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.