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Web Usability Testing

Uncover what users experience

A website that’s truly effective for users can increase uptake, reduce abandonment, improve brand recognition, and minimize support calls. We’ll work with you on web usability testing to give you confidence and direction as you launch or re-launch your website.

Akendi web usability testing

experiences validated

  • Is the website easy to use and easy to navigate?
  • Will users easily find information and complete their user journeys?
  • Will visitors enjoy the website, feel good about the brand, and recommend to others?

How we do it Timing: 2 - 4 weeks

  • Consult with your stakeholders to understand needs, goals, and challenges for the website usability testing study.
  • Create the test protocol and determine the research metrics, recruit participants, and conduct the test session with each participant.
  • Provide an analysis of the test results that is clear, actionable for designers, and easy to communicate to others stakeholders in your organization.
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What you get

You’ll receive a comprehensive website usability testing report. It will assess the quality of your site’s experience in the hands of users, and will include:

  • A full analysis of the quantitative and qualitative test data.
  • The root causes of each usability issue found and the usability best practices to follow.
  • Practical, prioritized design recommendations for website usability improvements.

Learn more?

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Explore more experience testing

Akendi intranet usability testingIntranet
Akendi UI UX usability testingUI UX
Akendi service experience testingService
Akendi mobile experience testingMobile

Learn more?

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Clients we've helped with experience testing

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Clients we've helped with Experience Testing





Finance & Insurance




Government & Public Service


Imperial College London




Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.