Service Design Service Experience Design
Service Experience Design
Increase value, customer loyalty and satisfaction through exceptional service design.
For the customer or user, a service is a connected set of experiences that encompass brand, product, content, and service. Streamlining those experiences can be challenging, but it’s what we do! We’ll work with you to ensure your service design offers a coherent, consistent, and enjoyable experience.
Experiences Defined
- Deliver design opportunities that you are missing due to the current service design
- Design to help you provide an optimal service experience
- The service experiences that are the right ones for us and our customers
Ready for a free consultation?
+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- Insight into customer behaviours and perceptions of your service
- A deep understanding of the service experience and customer journeys
- Confidence in a service design that will deliver the optimal experience
- Designs for all aspects of the service experience, including digital, spaces, signage, kiosks, websites, mobile apps, and more
How we do it
- We'll start with consulting your stakeholders to understand your mission and vision, your customers, and your goals for the service design.
- Conduct customer research and service research to validate assumptions and deeply understand the customer’s service journeys.
- Design all experiental aspects of the service so you can deliver an optimal service experience to your audience.
- Conduct service experience testing with real customers, and iterate just enough to achieve a service experience design that resonates.
What you get
We are focused on all aspects of customer and service experiences. This means that we will deliver an informed service design. You will get:
We are focused on all aspects of customer and service experiences. This means that we will deliver an informed service design. You will get:
- Insight into customer behaviours and perceptions of your service
- A deep understanding of the service experience and customer journeys
- Confidence in a service design that will deliver the optimal experience
- Designs for all aspects of the service experience, including digital, spaces, signage, kiosks, websites, mobile apps, and more
Brand
Service
Info
Service
Clients we've helped with Experience Design
BT
EE
Gamma
Ooredoo
Saudi Telecom
Telecom Italia Group
HealthcareAstraZeneca
Careworks
GSK
MyMeds&Me
NHS
Roche
Siemens
Finance & InsuranceAviva
Lending Stream
Nester
nGage
Royal Bank of Scotland
Riyad Bank
Government & Public ServiceDwr Cymru Welsh Water
HMRC
NHS
The Cabinet Office
EducationMacMillan
Pearson College
St. Mary's University
University of Leicester
Intentional Experiences
Akendi is an Experience Thinking innovation firm for user
experiences. We are a UX design, CX design, and user research
consulting company. Based in London, Cambridge, United Kingdom
