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User Experience Design for AI

Artificial Intelligence, machine learning products and services are becoming an essential element of modern businesses. Like any experience, AI products do not exist in a vacuum. They need to be integrate with business processes and user needs. We know how to design experiences where AI integrates effectively.

Akendi data science, machine learning, ai ux design

We help you to:

  • Ensure the AI experience is adopted and trusted by users and key stakeholders
  • Solve a business problem and user needs, not only an algorithm problem
  • AI becomes part of an augmented and integrated product and service experience
With a experience design for AI that adjusts for easy viewing on any device, our new app is convenient and accessible.”
ab Chairman and CEO

Designing successful AI experiences requires a proven approach

Strategy UX AI category

Strategy

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UX Strategy for AI/ML Products and Services 

AI/ML products impact experiences. To have those experiences optimized you’ll need a strategy to ensure it will be well used and well loved.

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Ecosystem and Journey Mapping 

Get the most out of your AI/ML product by understanding how, where and why it needs to integrate into a larger business ecosystem and experience journeys it will support.

AI UX Research category

Research

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AI UX Research 

Really get to know your users, what experience they expect and need from your AI and Machine Learning products and services.

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AI Persona Research 

Ensure that your AI users are at the centre of your AI and Machine Learning UX strategy and design.

Design category

Design

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UX Design for AI/ML Products & Services 

Ensure your AI/ML users have the experience they need and a design that delivers to their critical business goals.

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Chatbot UX Design 

While a chatbot often is another form of AI, it has unique characteristics in the experience design that need to be addressed early. We’ll show you how.

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Data Visualization Design 

Whether data is being generated by AI or conventional statistical methods, if people are consuming the output you need to design an experience. And data visualization is a cornerstone of that experience. We'll show you how to make it work.

Testing category

Testing

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AI UX Testing 

Even if your AI algorithm works almost perfectly, the experience might not. Confidently launch your AI/ML based product, increase user uptake, and reduce support calls.

Construction category

Construction

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Front end code 

Whether its data visualization, or perhaps annotating a scanned image, often the end product of your AI or ML algorithm is linked to the user’s experience via front end coding. Deliver the front end code for an optimal AI/ML user experience regardless of screen size, platform, or orientation.


Clients we've helped with experience design

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Clients we've helped with Experience Design

Telecom

BT

EE

Gamma

Ooredoo

Saudi Telecom

Telecom Italia Group

Healthcare

AstraZeneca

Careworks

GSK

MyMeds&Me

NHS

Roche

Siemens

Finance & Insurance

Aviva

Lending Stream

Nester

nGage

Royal Bank of Scotland

Riyad Bank

Government & Public Service

Dwr Cymru Welsh Water

HMRC

NHS

The Cabinet Office

Education

MacMillan

Pearson College

St. Mary's University

University of Leicester


How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.