Service Design Service Prototyping
Service Prototyping
Dry run your service design to ensure you’re making the right investments.
Just as software and hardware products are prototyped, we create service prototypes during service experience design. Working closely with your stakeholders and real customers, we’ll capture the proposed service design and de-risk your investment.
Experiences defined
- How will our service design really work in the marketplace
- Capture the innovative aspects of our service experience
- Early review the design choices in our service delivery model
Ready for a free consultation?
+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A visualization that captures the learnings and improvements as a result of our service prototyping. This reference will keep users top-of-mind during subsequent planning, design, and development.
- Clarity about which aspects of your service experience need to be altered or invested in.
- Confidence about which investments are the right ones to be making in future service experiences.
How we do it
- Understand from your stakeholders the current service experience and the goals you have for the service prototype.
- Prototype the experience – or specific aspects of the service experience – including digital, in-person interactions, and physical spaces.
- Gain deep service experience insights with service research, testing and service blueprinting.
- Iterate the service prototype with high impact design improvements.
What you get
You’ll gain deep insights into your service and its users’ experiences. We’ll hit the ground running with proven processes and tools. You’ll get:
You’ll gain deep insights into your service and its users’ experiences. We’ll hit the ground running with proven processes and tools. You’ll get:
- A visualization that captures the learnings and improvements as a result of our service prototyping. This reference will keep users top-of-mind during subsequent planning, design, and development.
- Clarity about which aspects of your service experience need to be altered or invested in.
- Confidence about which investments are the right ones to be making in future service experiences.
Brand
Service
Info
Service
Clients we've helped with Experience Design
BT
EE
Gamma
Ooredoo
Saudi Telecom
Telecom Italia Group
HealthcareAstraZeneca
Careworks
GSK
MyMeds&Me
NHS
Roche
Siemens
Finance & InsuranceAviva
Lending Stream
Nester
nGage
Royal Bank of Scotland
Riyad Bank
Government & Public ServiceDwr Cymru Welsh Water
HMRC
NHS
The Cabinet Office
EducationMacMillan
Pearson College
St. Mary's University
University of Leicester
Intentional Experiences
Akendi is an Experience Thinking innovation firm for user
experiences. We are a UX design, CX design, and user research
consulting company. Based in London, Cambridge, United Kingdom
