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Intranet User Research

Get to deeply know your portal users and how they use your intranet.

Creating user-centred intranet portals is simpler when you understand who the users are and how they behave. We’ll work with you to conduct portal user research that uncovers specific insights into your intranet portal users - be they employees or partners.

Akendi Intranet User Researchers

questions answered

  • Who are our intranet portal users, what are their goals?
  • When are our employees using the intranet portal, and what are their experiences?
  • What information do our employees expect to find and where can they find it?

How we do it Timing: 2 - 4 weeks

  • Begin with discovery workshops to capture the knowledge your stakeholders and staff already have about your intranet users.
  • Conduct intranet portal user research to gather both qualitative and quantitative data. This may include interviews, survey research, ethnographic research, focus groups, card sorting, web analytics, and others.
  • Present the intranet portal user research findings in a visual format that brings your users and employees to life and informs design and development.
Akendi Intranet User Researchers Akendi Intranet User Researchers Akendi Intranet User Researchers

What you get

You’ll obtain specific insights into your portal users and their specific experiences. You’ll get:

  • A visualization that captures the intranet portal user research findings in an engaging form that can be shared throughout your organization. This reference will keep the users top-of-mind during planning, design, and development.
  • Clarity on who your intranet users are, how they think, and what they need to complete tasks and achieve their goals as employees and project team members.
  • Validation of assumptions about users; clarity on their tasks; and new insights into opportunities to surprise and delight them.

Almost ready?

Download and share this sheet with your team…

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Clients we've helped with experience research

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Clients we've helped with Experience Research





Finance & Insurance


St Mary's University

Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.