— Get in touch with us

Service Experience Testing

Deliver the best service experience and focus your investments.

The best service experience your customers can imagine probably doesn’t resemble your organization’s structure. Through service testing, we pinpoint where the service experience falls short, and how new innovations can best be fit into the experience.

Akendi service experience testing

experiences validated

  • How successful is our service experience today?
  • What happens to our customers during their service experience with us?
  • Can we succesfully introduce this new element into our service experience?

How we do it Timing: 2 - 4 weeks

  • Consult with your stakeholders to understand the questions and goals you have for service testing.
  • Develop a service testing protocol, recruit the participants, and conduct the tests. These may include structured one-on-one test sessions, service roleplay, service walkthroughs, and others.
  • Conduct complementary research where relevant, such as focus groups, surveys, and concept testing.
  • Deliver the service testing findings in an engaging visual presentation that your entire organization can easily understand and rally around.
Akendi service experience testing Akendi service experience testing Akendi service experience testing

What you get

You’ll benefit from our extensive knowledge in service testing, as well as our expertise on how to transform test results into service design solutions. You’ll get:

  • An engaging visual report to show your organization how the service experience can be improved or enhanced.
  • Clarity on where and why there may be hiccups in the current service experience
  • Certainty about where to focus and invest in fixing or innovating the service experience

Almost ready?

Download and share this sheet with your team…

Explore more experience testing

Akendi intranet usability testingIntranet
Akendi web usability testingWeb
Akendi ui ux usability testingUI UX
Akendi service experience testingMobile

Almost ready?

Download and share this sheet with your team…

Clients we've helped with experience testing

View all clients

Clients we've helped with Experience Testing





Finance & Insurance




Government & Public Service


Imperial College London




Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.