Service Design Service Experience Testing
Service Experience Testing
Deliver the best service experience and focus your investments.
The best service experience your customers can imagine probably doesn’t resemble your organization’s structure. Through service testing, we pinpoint where the service experience falls short, and how new innovations can best be fit into the experience.
experiences validated
- How successful is our service experience today?
- What happens to our customers during their service experience with us?
- Can we succesfully introduce this new element into our service experience?
Ready for a free consultation?
+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- An engaging visual report to show your organization how the service experience can be improved or enhanced.
- Clarity on where and why there may be hiccups in the current service experience
- Certainty about where to focus and invest in fixing or innovating the service experience
How we do it
- At first, we consult with your stakeholders to understand the questions and goals you have for service testing.
- Develop a service testing protocol, recruit the participants, and conduct the tests. These may include structured one-on-one test sessions, service roleplay, service walkthroughs, and others.
- Conduct complementary research where relevant, such as focus groups, surveys, and concept testing.
- Deliver the service testing findings in an engaging visual presentation that your entire organization can easily understand and rally around.
What you get
You’ll benefit from our extensive knowledge in service testing, as well as our expertise on how to transform test results into service design solutions. You’ll get:
You’ll benefit from our extensive knowledge in service testing, as well as our expertise on how to transform test results into service design solutions. You’ll get:
- An engaging visual report to show your organization how the service experience can be improved or enhanced.
- Clarity on where and why there may be hiccups in the current service experience
- Certainty about where to focus and invest in fixing or innovating the service experience
Intranet
Web
UI UX
Mobile
Clients we've helped with Experience Testing
BT
EE
Gamma
Ooredoo
Saudi Telecom
Telecom Italia Group
HealthcareAstraZeneca
Careworks
GSK
MyMeds&Me
NHS
Roche
Siemens
Government & Public ServiceDwr Cymru Welsh Water
HMRC
NHS
The Cabinet Office
EducationMacMillan
Pearson College
St. Mary's University
University of Leicester
Intentional Experiences
Akendi is an Experience Thinking innovation firm for user
experiences. We are a UX design, CX design, and user research
consulting company. Based in London, Cambridge, United Kingdom
