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Service Experience Testing

Deliver the best service experience and focus your investments.

The best service experience your customers can imagine probably doesn’t resemble your organization’s structure. Through service testing, we pinpoint where the service experience falls short, and how new innovations can best be fit into the experience.

Akendi service experience testing

experiences validated

  • How successful is our service experience today?
  • What happens to our customers during their service experience with us?
  • Can we succesfully introduce this new element into our service experience?

Ready for a free consultation?

+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • An engaging visual report to show your organization how the service experience can be improved or enhanced.
  • Clarity on where and why there may be hiccups in the current service experience
  • Certainty about where to focus and invest in fixing or innovating the service experience
Akendi

How we do it

  • At first, we consult with your stakeholders to understand the questions and goals you have for service testing.
  • Develop a service testing protocol, recruit the participants, and conduct the tests. These may include structured one-on-one test sessions, service roleplay, service walkthroughs, and others.
  • Conduct complementary research where relevant, such as focus groups, surveys, and concept testing.
  • Deliver the service testing findings in an engaging visual presentation that your entire organization can easily understand and rally around.
Akendi service experience testing Akendi service experience testing Akendi service experience testing

What you get

You’ll benefit from our extensive knowledge in service testing, as well as our expertise on how to transform test results into service design solutions. You’ll get:

You’ll benefit from our extensive knowledge in service testing, as well as our expertise on how to transform test results into service design solutions. You’ll get:

  • An engaging visual report to show your organization how the service experience can be improved or enhanced.
  • Clarity on where and why there may be hiccups in the current service experience
  • Certainty about where to focus and invest in fixing or innovating the service experience

Almost ready?

Download and share this sheet with your team…

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Almost ready?

Download and share this sheet with your team…


Clients we've helped with experience testing

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Clients we've helped with Experience Testing

Telecom

BT

EE

Gamma

Ooredoo

Saudi Telecom

Telecom Italia Group

Healthcare

AstraZeneca

Careworks

GSK

MyMeds&Me

NHS

Roche

Siemens

Government & Public Service

Dwr Cymru Welsh Water

HMRC

NHS

The Cabinet Office

Education

MacMillan

Pearson College

St. Mary's University

University of Leicester


Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.