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Ecosystem Mapping

Identify and prioritize critical product relationships

Experiences don't occur in a vacuum. AI products don't work in a vacuum. When you are developing an AI product, you need to understand your users context and the broader system context. Ecosystem mapping allows you to do this in a structured and actionable way. This leads to insights on what you already understand about your customer, but also where you are lacking information and goals.

Akendi product ecosystem mapping consulting

Questions answered

  • How do I identify and prioritize critical relationships?
  • When should I capture the product ecosystem?
  • What types of ecosystem maps should we develop?

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • Visualization of the Ecosystem - current and future state
  • A clear plan with qualitative, statistical and data science opportunities for research
  • Assessment of risks and opportunities transitioning from current to future state
  • Identification of key journeys and relationships in the ecosystem and potential metrics
Akendi

How we do it

We create an initial ecosystem map prior to a journey workshop through in-depth internal one on one stakeholders interviews. During strategic workshops we then discuss business goals, and existing research and data that illuminates details of the ecosystem.

  • Create the initial Object Inventory - what people, technologies, and institutions are relevant to your business environment?
  • Identify the frame(s) of reference: who or what is the focus of the challenge - there can be more than one frame of reference
  • Analysis of the current state of the ecosystem and the desired future state
  • Explore the implications on your strategy, product and/or service roadmap
Akendi experience ecosystem map consulting Akendi product ecosystem mapping consulting Akendi service ecosystem map consulting

What you get

An ecosystem map of the current and future state of your product or service:

An ecosystem map of the current and future state of your product or service:

  • Visualization of the Ecosystem - current and future state
  • A clear plan with qualitative, statistical and data science opportunities for research
  • Assessment of risks and opportunities transitioning from current to future state
  • Identification of key journeys and relationships in the ecosystem and potential metrics

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Clients we've helped with experience strategy

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Clients we've helped with Experience Strategy

Telecom

BT

EE

Gamma

Ooredoo

Saudi Telecom

Telecom Italia Group

Healthcare

AstraZeneca

Careworks

GSK

MyMeds&Me

NHS

Roche

Siemens

Finance & Insurance

Aviva

Lending Stream

Nester

nGage

Royal Bank of Scotland

Riyad Bank

Government & Public Service

Dwr Cymru Welsh Water

HMRC

NHS

The Cabinet Office

Education

MacMillan

Pearson College

St. Mary's University

University of Leicester


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.