Change Management in Transformations Services

Services

Digital Transformation Change Management in Transformations

Explore our ServicesClose
— Get in touch with us

Change Management &
Digital Transformations

Create innovative organisational cultures focused on delivering exceptional experiences.

The experience that your customers and users have with your brand, product, content, or service unfolds over time. Through change management in digital transformations, we help your organisation orient its research and design processes, culture, and operations towards delivering exceptional experiences. Again and again.

Akendi change management in user experience design

Driving better

  • Ensure that teams always deliver excellence in experience design
  • Processes, systems, and procedures to become driven by experience design
  • Embrace a culture of experience thinkers and doers

Ready for a free consultation?

+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • Quantifiable data about the current customer-user-service-product experience, and measurable benchmarks for improvement.
  • Powerful visualizations of the experience design processes, and a visual roadmap for change and progress which can be shared throughout the organization.
  • A strategic approach to Change Management in Digital Transformation that takes into account the organizational structures, processes, procedures, systems, and knowledge required to achieve lasting change.
  • Transparency and accountability through quantifiable measurement and reporting on the impact of the change management initiative.
  • A true partner in Digital Transformation – we’re with you from initial research and strategic planning through the entire change management process.
Akendi

How we do it

  • To start, we work with key stakeholders to understand the organisational strategy and vision, as well as the goals of the Change Management in Design initiative.
  • Audit the current fabric of experiences and journeys that various audiences have – customers, users, employees and partners.
  • Audit processes, governance, supporting systems and resources currently involved in creating experiences.
  • Develop a Strategic transformation roadmap with associated measures of success, timeline, budgets, training, development and coaching.
  • Provide ongoing monitoring through measurement, reporting, and auditing of the experience delivery.
Akendi change management in user experience design Akendi change management in user experience design Akendi change management in user experience design

What you get

You’ll benefit from our well established Experience Thinking framework and that ensures we provide both strategic and tactical support throughout the process. You’ll get:

You’ll benefit from our well established Experience Thinking framework and that ensures we provide both strategic and tactical support throughout the process. You’ll get:

  • Quantifiable data about the current customer-user-service-product experience, and measurable benchmarks for improvement.
  • Powerful visualizations of the experience design processes, and a visual roadmap for change and progress which can be shared throughout the organization.
  • A strategic approach to Change Management in Digital Transformation that takes into account the organizational structures, processes, procedures, systems, and knowledge required to achieve lasting change.
  • Transparency and accountability through quantifiable measurement and reporting on the impact of the change management initiative.
  • A true partner in Digital Transformation – we’re with you from initial research and strategic planning through the entire change management process.

Almost ready?

Download and share this sheet with your team…

Explore other experience transformation services

Virtual design teamVirtual
Design Team
Customer Journey MappingCX Journey
Mapping
custom ux trainingWorkshops
& Training
customer personasService
Design

Almost ready?

Download and share this sheet with your team…


Clients we've helped with experience strategy

View all clients


Clients we've helped with Experience Strategy

Telecom

BT

EE

Gamma

Ooredoo

Saudi Telecom

Telecom Italia Group

Healthcare

AstraZeneca

Careworks

GSK

MyMeds&Me

NHS

Roche

Siemens

Finance & Insurance

Aviva

Lending Stream

Nester

nGage

Royal Bank of Scotland

Riyad Bank

Government & Public Service

Dwr Cymru Welsh Water

HMRC

NHS

The Cabinet Office

Education

MacMillan

Pearson College

St. Mary's University

University of Leicester


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.