Web Design Web User Research
Web User Research
Get to know your web portal users and how they use your website.
Creating user-centred websites and web portals is enhanced by understanding who the users are and how they behave. We’ll work with you to conduct user research that uncovers specific insights into your website or web portal users.
experience insights
- Who are our web users and what are their goals?
- What are our users’ key journeys and usage scenarios?
- What information do our users expect to find and where do they expect to find it?
Ready for a free consultation?
+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A visualized report that captures the user research findings in an engaging form that can be shared throughout your organization.
- This reference will keep users top-of-mind during planning, design, and development.
- Clarity about who your web portal users are, how they think, their key tasks, journeys, and scenarios of use.
- Validation of assumptions about portal end-users, and new insights into opportunities to surprise and delight them.
How we do it
- Through initial discovery workshops, we will work with your stakeholders and staff to capture the knowledge they hold about your users.
- We’ll conduct user research to validate assumptions and gather qualitative and quantitative data about users. This may include interviews, survey research, ethnographic research, focus groups, job shadowing, card sorting and web analytics, and others.
- We will bring the users to life with a visualization of our user research findings that can be shared throughout your organization.
What you get
You’ll gain specific insights into your web portal users and their specific experiences. You’ll get:
You’ll gain specific insights into your web portal users and their specific experiences. You’ll get:
- A visualized report that captures the user research findings in an engaging form that can be shared throughout your organization.
- This reference will keep users top-of-mind during planning, design, and development.
- Clarity about who your web portal users are, how they think, their key tasks, journeys, and scenarios of use.
- Validation of assumptions about portal end-users, and new insights into opportunities to surprise and delight them.
Service
UX
Focus Group
Clients we've helped with Experience Research
BT
EE
Gamma
Ooredoo
Saudi Telecom
Telecom Italia Group
HealthcareAstraZeneca
Careworks
GSK
MyMeds&Me
NHS
Roche
Siemens
Finance & InsuranceAviva
Lending Stream
Nester
nGage
Royal Bank of Scotland
Riyad Bank
Government & Public ServiceDwr Cymru Welsh Water
HMRC
NHS
The Cabinet Office
EducationMacMillan
Pearson College
St. Mary's University
University of Leicester
Intentional Experiences
Akendi is an Experience Thinking innovation firm for user
experiences. We are a UX design, CX design, and user research
consulting company. Based in London, Cambridge, United Kingdom
