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AI UX Testing

Launch your AI UX with confidence, increase uptake, and reduce support calls.

A usable AI experience can increase productivity and collaboration, delight users, and minimize support calls. We will work with you to conduct AI usability testing that gives you confidence and direction as you design or re-design your AI experience.

Akendi AI usability testing

questions answered

  • Is our AI easy to use? Can our users easily find information, navigate, and complete tasks?
  • Are their issues that would prevent adoption of the AI? Do users trust the results?
  • Do users feel the AI “works with them”? Will users enjoy it?

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • A full analysis of the quantitative and qualitative test data
  • The root causes of each usability issue found
  • Practical, prioritized design recommendations to improve the AI user experience
Akendi

How we do it

  • We consult with your business stakeholders to understand project needs and AI test goals for the usability testing study.
  • We develop the test protocol, recruit participants, and conduct the usability test sessions. This includes individual test sessions where we observe the user completing relevant scenarios using the AI tools.
  • We will analyze the test results and make them clear, actionable, and easy to communicate to other stakeholders.
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What you get

You’ll receive a comprehensive AI usability testing report. It will validate your AI experience performance in the hands of real users, and will include:

You’ll receive a comprehensive AI usability testing report. It will validate your AI experience performance in the hands of real users, and will include:

  • A full analysis of the quantitative and qualitative test data
  • The root causes of each usability issue found
  • Practical, prioritized design recommendations to improve the AI user experience

Learn more?

Download and share with your team.

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Clients we've helped with experience testing

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Clients we've helped with Experience Testing

Telecom

BT

EE

Gamma

Ooredoo

Saudi Telecom

Telecom Italia Group

Healthcare

AstraZeneca

Careworks

GSK

MyMeds&Me

NHS

Roche

Siemens

Government & Public Service

Dwr Cymru Welsh Water

HMRC

NHS

The Cabinet Office

Education

MacMillan

Pearson College

St. Mary's University

University of Leicester


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.