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Card Sorting Research

Organize intranet content so that users will easily find it.

Intranets have a way of growing out of control – but a well organized intranet portal gets better and more popular with time. Using intranet card sorting, we’ll give you quantitative feedback on how best to organize intranet content in a way that makes sense to users.

Akendi intranet card sorting researchers

questions answered

  • Where will our users naturally look for this information?
  • What is the best terminology for navigation labels and buttons?
  • What is the most logical categorization of content for our users?

How we do it Timing: 2 - 4 weeks

  • Consult with stakeholders and audit the existing information architecture to understand the needs, goals, and challenges for the intranet.
  • Develop an intranet card sorting research protocol that captures the key information that defines the relevant topics, terminology, journeys and content to be included in the card sort.
  • Recruit intranet users and conduct the open and/or closed card sorting research. Usually a combination of in person and remote sessions using an online card sorting web app.
  • Analyze the research results and provide clear input to an improved information architecture for the intranet portal.
Akendi intranet card sorting researchers Akendi intranet card sorting researchers Akendi intranet card sorting researchers

What you get

You’ll know with confidence how best to categorize and layer intranet portal content. You’ll get:

  • Strong guidance on an improved information architecture (IA) for your intranet portal
  • Clarity what terminology and labels make the most sense to your users
  • Certainty about task based content, what to include and how to organize it

Almost ready?

Download and share this sheet with your team…

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Clients we've helped with experience research

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Clients we've helped with Experience Research





Finance & Insurance


St Mary's University

Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.