Service Design Service Blueprinting
Service Blueprinting
Deliver a consistent, comprehensive service experience through service blueprinting.
Ensuring customers have a great experience across every interaction they may have with your organization is complex – but a service blueprint guides the way. We’ll work with your organization to implement this invaluable innovation technique.
experiences defined
- Identify the service experience and where it can be improved
- Capture all elements to deliver on the intended experience
- Close gaps between the current delivery and future experiences
Ready for a free consultation?
+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A professionally designed, visually engaging service blueprint document that is easily understood and shared throughout the organization.
- Clarity on all aspects of the intended service, including the resources, systems, tools, actions, interactions, and dependencies required.
- A visualization of the customer’s service journey and pathways, and how that experience aligns with the service organization.
How we do it
- To start, we consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service blueprint.
- Conduct a comprehensive audit of the current service experience from both operational (staff, tools, systems) and experiential (customer/user) perspectives.
- Conduct customer research and service research to validate assumptions and deeply understand the customer’s service journeys.
- Develop a comprehensive service blueprint in the formats that fit your team and business process needs.
What you get
We’re focused on all aspects of customer and service experiences. We can deliver a comprehensive service blueprint that includes:
We’re focused on all aspects of customer and service experiences. We can deliver a comprehensive service blueprint that includes:
- A professionally designed, visually engaging service blueprint document that is easily understood and shared throughout the organization.
- Clarity on all aspects of the intended service, including the resources, systems, tools, actions, interactions, and dependencies required.
- A visualization of the customer’s service journey and pathways, and how that experience aligns with the service organization.
Journey
Service
Info
Service
Clients we've helped with Experience Design
BT
EE
Gamma
Ooredoo
Saudi Telecom
Telecom Italia Group
HealthcareAstraZeneca
Careworks
GSK
MyMeds&Me
NHS
Roche
Siemens
Finance & InsuranceAviva
Lending Stream
Nester
nGage
Royal Bank of Scotland
Riyad Bank
Government & Public ServiceDwr Cymru Welsh Water
HMRC
NHS
The Cabinet Office
EducationMacMillan
Pearson College
St. Mary's University
University of Leicester
Intentional Experiences
Akendi is an Experience Thinking innovation firm for user
experiences. We are a UX design, CX design, and user research
consulting company. Based in London, Cambridge, United Kingdom
